(559) 435-8266

info@performancerents.com

Serving Fresno, Clovis & Madera Ranchos     

 

Resident's Resources

 

Incoming Residents

 

Move In Procedure

  • Be sure to contact our office at least 24 hours in advance of your move-in date to schedule your move-in appointment. Your move-in appointment will be at our office location. Each adult (18 years of age or older) must be present at your move-in appointment to sign on your Rental Agreement. Be sure that each adult brings a photo identification (driver's license or state identification card).
  • Your Rental Agreement will be prepared, reviewed and signed at your move-in appointment. In addition, payment of any balance due must be paid so that keys to your new home can be given to you.
  • Your balance due must be paid in guaranteed funds. Either a cashier's check or money orders. Sorry, NO CASH. Please make your payment payable to PERFORMANCE PROPERTY MGMT - Trust Account.
  • Our office will schedule utility shut-offs effective on your move in date. Please be sure that all utility services that are not included in your rent are transferred into your name on or before your move in date to avoid interruption of services. CLICK HERE for utility contact information.

 

Current Residents

 

Our company has implemented some of the most advanced technology available in our industry. This technology provides convenient online access to your rental account at your Tenant Portal. Activating your Tenant Portal will allow you to view your rental account, pay your rent online and submit maintenance requests directly into our system online. So be sure you activate your Tenant Portal so that you can take advantage of these convenient online tools. Activating your Tenant Portal is easy; just contact our Accounting Department to request the activation of your account. Questions about how it works? Click here to watch a quick video about setting up and accessing the features of your tenant portal.

 

Rent Payments   

All rents are due on the first day of the month. There is a 5 day grace period. Therefore, any rent payment received after the 5th day of the month is assessed a late fee. Your rental payment must be in our office by 9:00 AM on the 6th day of the month or postmarked by the 5th day of the month to avoid being charged a late fee.

Payment Resources:

Online Tenant Portal – Contact Susie in our Accounting Department to request activation of your online Tenant Portal. We encourage all of our Residents to use this convenient feature. Once your Tenant Portal is activated, you can pay your rent and submit work orders directly into our system. Although we initiate the activation of your Tenant Portal, we have no control of your online payments, bank account information, etc. You’re in total control and can make either a one-time payment, or set up your recurring monthly rent payment. There is no charge for making a payment with your bank account. However, there is a nominal transaction fee charged for payment with a credit card or Visa® debit card ($3000.00 maximum payment).

Pay Stations – You can pay your rent at any one of our convenient pay stations. They’re located in all Ace Cash Express® and 7-Eleven® convenience stores. Enclosed with your paperwork, you’ll find a re-useable PaySlip. Just provide the PaySlip to the clerk and make your cash payment. Your Payslip has your account information in the form of a code. The clerk will post your payment directly to your account and provide you with a receipt. This is the only source available to make cash rent payments to your account. The cost is $3.99 per transaction ($1500.00 maximum payment).

Mail – You can mail your personal check, cashier’s check or money order:

Make your rent payment payable and mail it to:

Performance Property Management

PO Box 26822

Fresno, CA 93729-6822

In Person – Payments can be delivered to our office in person during business hours only. Due to the increase in crime, we do NOT have an after-hours drop box at our office nor do we accept cash rent payments. However, the payment resources described above, provide a safe & convenient method for payments.

 

Repairs & Maintenance   

Click Here to view our page on Quick-Fix repairs. We've included videos and other helpful information that may resolve your issue without having to wait for a repair person. These Quick-Fix items can save you valuable time.

General Repairs & Maintenance - All non-emergency work orders must be submitted in writing. This insures a paper trail for reference and reduces the risk of omitted repairs. We recommend using your Tenant Portal to submit your work order. The work order generated from your Tenant Portal is entered directly into our system and allows you to track the status of your work order at your convenience. You can also send your maintenance request via e-mail, fax or U. S. Mail.

Be as detailed as possible when submitting your maintenance request.

            Bad Example: The toilet doesn't work.

            Great Example: The toilet in the hall bathroom won’t flush. I push on the handle, but nothing happens.

If you’re not using your Tenant Portal, be sure to include your property address and a daytime phone number where you can be contacted to schedule your maintenance appointment.

Call our maintenance coordinator, Chloe Bennett, if you have an urgent maintenance request that requires immediate attention.

After Hours Emergency Maintenance - If you have an after hours maintenance issue that requires immediate attention, (such as a broken water pipe or you're unable to secure your residence, etc.), please call our after hours maintenance center toll free at (855) 559-5525.

*THIS IS TO BE USED FOR AFTER HOURS MAINTENANCE EMERGENCIES ONLY*

*Do NOT contact any contractor directly for maintenance. Maintenance cannot be performed without a work order dispatched by a representative of our office.*

In the event of a fire, vacate the building and call 9-1-1 . Then contact our office or after-hours call center immediately.
In the event of a (suspected) gas leak, vacate the building and call PG&E at 1-800-743-5000, ASAP
.

Safety Alarms

Please test your carbon monoxide alarm and smoke alarm(s) at least once a month to ensure the safety of you and your family. Be sure to replace the batteries when needed. For additional safety, it's recommended that your battery be replaced annually. Contact our office immediately if any of your safety alarms are not functioning properly or if you're unable to obtain a battery. A replacement battery battery will be provided at no charge, if needed.

Satellite Cable Service

 

Contact our office for written authorization of satellite cable installation. Certain requirements must be met in order to obtain authorization. PLEASE NOTE, under no circumstance may any hardware be permanently attached to the structure of the premises. Contact our office for details.

Service Charges

All maintenance appointments must be cancelled in advance of the appointment day or a service charge may be assessed. The following are the terms for cancelling a maintenance appointment:

  • First Same-Day Cancellation - "no charge". We understand that unforeseeable issues arise from time to time.
  • Second Same-Day Cancellation (of the same work order) - A $25.00 service charge will be assessed. The maintenance technicians have a schedule that they're trying to maintain. A same day cancellation doesn't give the technician adequate time to rearrange their schedule.
  • Third Cancellation (of the same work order) - An additional $25.00 service charge will be assessed. Plus, a Notice to Enter will be served so that our maintenance technician can complete the necessary repairs on the original work order. We have an obligation to the property owner to ensure that the premises are maintained in good repair.
  • "No Show" - A trip charge will be assessed to the tenant if an appointment is made with a Vendor, and nobody is present to allow the technician into the unit to complete their work. The cost of a trip charge varies by Vendor. However, the range is typically $50.00 to $80.00. This fee is waived if you’ve given our office permission to enter.
  • Damage, Misuse & Neglect - Per your Rental Agreement, Residents are responsible for maintenance caused by damage, misuse and/or neglect. What does that mean? If your toilet isn't working and is caused by someone flushing a stuffed animal, or some other foreign object down the toilet, the Resident will be responsible for the cost of repair. However, if it's caused by a failed part in the toilet, the Owner will pay for the repair.

 

Outgoing Residents

 

Move out Procedure

  • Review your Rental Agreement to be sure that the initial term of your Rental Agreement has expired and that you're able to vacate without penalty.
  • A 30-Day Notice to Vacate is required. Your notice must be received by our office at least 30 days in advance of your anticipated moving date. PLEASE NOTE that your 30-Day Notice becomes effective the date that it's received by our office. You may download and complete your Notice to Vacate form by clicking on the link provided below.
  • Our office will mail move-out instructions to you within a few days of receiving your 30-Day Notice . A cleaning list will be included with your instructions. You can download a copy of our Cleaning List by clicking on the link provided below.
  • Please leave utility services on at the property until your move out inspection has been completed. We cannot perform a thorough inspection of the premises without power and water. We will arrange for prompt transfer of utility services.
  • Contact our office at least 24 hours in advance to schedule your move out inspection. Your move out appointment will be at the rental property.
  • A security deposit disposition will be completed and any balance due to the resident will be refunded within 21 days after the keys have been returned.
30 Day Notice to Vacate Move Out Cleaning List

 

 

CA BRE License# 01457569

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